"Pledging To Quality IT" 
IT Support & Network Support

We recognise that different clients are looking for different things from their IT partner. We therefore offer a wide breadth of IT services, and take a flexible approach to client relationships:


Distinct from our "complementary support" service, our ‘full support’ service is designed for customers who don’t have an expert in-house IT support function, and who prefer to focus management energies elsewhere.
With ‘full support’, we take complete responsibility for our customer's overall IT requirements, managing day-to-day IT services, providing long-term advice regarding IT-related business issues, and delivering exceptional value.


Distinct from our "full support" service, "complementary support" is designed around the needs of businesses who have an expert, in-house IT function, but who still require additional expertise and input on a regular basis.

In this scenario, some clients come to us for specific services such as network management or user support. Whilst others see us as an additional flexible resource, working in partnership with the manager responsible for IT services, and supplementing the in-house IT support team.


TSIhas a long-standing track-record of delivering IT and telephony projects of various sizes, from simple upgrades to major network design and implementation projects. Our clients trust us to deliver when delivery matters.


Network Design & Installation

LAN (Local Area Network) – The heart of data transit in today’s modern internal net-works. From simple small business networks to the most sophisticated high speed Enterprise designs incorporating modern ‘Trunking’, ‘VLAN’ and other dynamic routing technologies.

WAN (Wide Area Networking) – This is the network outside of your LAN and will include the internet, remote users and other site offices and links to your core business infrastruc-ture. Here security and design is fundamental to efficient external networking from basic broadband to the most complex delivery of connectivity solutions and security platforms such as site-to-site VPNs.


Network Security & Endpoint Technology

Firewalls, Unified Threat Management, Intrusion Detection.
Penetration Testing & Vulnerability Scanning.
Antivirus, Antispam, Antimalware deployments both hosted and premise based.
Remote User Management and protection.



Wireless technology is everywhere, but does this make it safe? – First 4 IT have a wealth of experience of many of today’s 2.4Ghz & 5.8Ghz technologies whether for local network
distribution or long range point-to-point links. Security with modern wireless networks is paramount, and often the weakest link of the corporate network. We fully understand these concerns and deploy latest security mechanisms such as WPA2 with AES & TKIP encryption,RADIUS and other 802.1x based network authentication. 3G and other mobile or handheld technology.


Backup & Disaster Recovery

How important are your electronic data systems and how long could your business survive without them? With or without backup systems, many businesses often only find out when adisaster occurs !! This is because we either go without robust systems in place or we simply never carry out ‘Disaster Recovery’ in order to test them. This is where a continuity plan from First 4 IT could help your business.


Our expertise covers:

A range of Symantec backup software packages.
Digital magnetic tapes and optical systems. (DAT, DLT, LTO, AIT etc).
Hard Disk based. (RAID 0,1,5,6,10 etc) or NAS and SAN (Network Attached Storage /
Storage Area Network).
Remote offsite backup.
Data Recovery Services.
Continuity and Disaster Recovery Planning.
Documentation and infrastructure topology mapping 

Network Cabling 

Server Installation 

Our Partners



TSI Headquarter 252 W 38 ST, Suite 505 New York, NY 10018
Live Tech Support

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What We Do

Analysis & Planning
Network Performance
Network Security
Disaster Recovery
Policy & Operations
Regulatory Compliance
Design & Implementation
Network Architecture
Messaging and Collaboration
Backup and Storage
Remote Connectivity
Wireless Architecture
Ongoing Support
Complete IT Management
Managed IT Services
Web Design & Development
Server Hosting & Co-Location
CIO Level IT Management
Managed Services Packages
Enterprise Level Package:
 IT Support 24hrs a day including holidays on any type of Network Down Emergency
 IT Support from 8am to 8pm for Standard Network Services
 Unlimited Remote Network Services Support
 Unlimited Hardware Services Support
 Guaranteed 1-2hr On-Site Response time
 Dedicated Assigned Network Account Representative
Gold Level Packages:
 Support Monday-Friday for 9am to 5pm on any type of Network Down Emergency
 Guaranteed 1-3hr On-Site Response time.hr
 Unlimited Remote Network Services Support
 Unlimited Hardware Services Support
 Dedicated Assigned Network Account Representative
Silver Level Packages:
 Support Monday-Friday for 9am to 5pm on any type of Network Down Emergency
 Guaranteed 1-3hr On-Site Response time
 Unlimited Remote Network Services Support
 Unlimited Hardware Services Support

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