TSI
"Pledging To Quality IT" 
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Customer Relationship Manager

Business Applications Microsoft Customer Relationship Management for all size businesses; Small, Medium and Enterprise Solutions.

TSI offer clients in the Tri-State area and in cities nationwide a broad array of expertise covering the fundamental IT needs shared by most small and mid-size business environments. TSI core services include system support, MS Exchange consulting, IT security consulting and Help Deoutsk sourcing and support. TSI Application Experts Team offers deep knowledge of strategic application areas. Our CRM solutions can help your business with several tasks on a daily basis. The benefits you receive from TSI's CRM solution are explained in detail below.

   

 

Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service and Sales.

 

  • New Powerful features of Microsoft Customer Relationship Management include:
  • Leads and opportunity management
  • A complete view of customer history
  • Automated incident management
  • A searchable knowledgebase

Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use. CRM can be accessed from Microsoft Outlook and the Web, and it integrates with other business applications, and will grow with your business.

Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.

Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user interface, more efficient searching, easier report generation, and improved synchronization. Other enhancements over previous versions include:

  • Tighter integration with Office Excel data analysis tools
  • Support for multiple implementations of CRM on the same server to cut hardware costs
  • Better support for multiple languages and international currencies
  • SQL Server mirroring support for improved fault tolerance
  • Parallel processing and load balancing support for faster performance

Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:

  • New marketing automation module: Create sales and marketing campaigns fast
  • New service scheduling module: Helps your staff sell more while improving customer service
  • Automated incident management
  • Easier customization: Tailors to your company's needs quickly
  • Improved reporting: Drill into the details fast

Microsoft Office Project Standard 2007 provides a robust project management solution with a powerful combination of usability, power, and flexibility, allowing you to manage projects more efficiently and effectively. You can stay informed and control project work, schedules, and finances, keep project teams aligned, and be more productive through integration with familiar Microsoft Office system programs, extensive reporting, guided planning, and flexible tools.

The Microsoft Office Enterprise Project Management (EPM) Solution streamlines the management and prioritization of projects and resources across your organization. The EPM Solution includes Microsoft Office Project Professional 2007, Microsoft Office Project Server 2007, and Microsoft Office Project Web Access. New features of Powerful features of Microsoft Office Enterprise Project Management include:

  • Manage Multiple Sub-projects as a Single Object. Project Professional enables you to easily manage multiple sub-projects as a single object. This means you can now generate key performance indicators KPIs) and analysis across multiple sub-projects.
  • Import Project Task Lists from Microsoft Windows SharePoint Services 3.0. When you want to capture a project idea, you can use Windows SharePoint Services 3.0 to begin creating a project task list. You can later import your project task list into Project Web Access, or convert it into a complete project plan.
  • Create and Manage Project Proposals. Project Web Access now includes proposals, which enables you to initiate a new project on the Web. Proposals will provide better high-level analysis and will enable you to apply your business processes to track potential projects and evaluate best-case and worst-case scenarios prior to approval.
  • Plan for Activities that Follow the Completion of a Project. Project Web Access supports activity plans, which help you to manage the activities that often follow the completion of a project.
  • Identify Specific Owners for Each Task Assignment. By identifying Assignment Owners, individuals other than the assigned resource can provide status updates on a work or material resource's assignment
  • Track Your Project's Budget. Budget tracking permits Project to support the method with which many organizations allocate their budgets to specify the amount of resources and money that each project or program should use.
  • Undo and Redo Multiple Changes. Reverse the most recent series of changes by undoing changes to views, data, and options with Multiple Level Undo. With this functionality, you can also undo actions or sets of actions from macros or third-party applications.
  • Assign Cost Resources Across Multiple Tasks and Projects. Cost resources allow you to more accurately monitor project financials and synchronize your project with data in your accounting systems. For each task, you can assign multiple arbitrary costs (not based on work time) and use custom fields to specify cost type or financial code
  • Develop High-level Resource Plans. Resource plans provide information about high-level resource allocation when detailed resource assignments do not exist; for example, in proposed and anticipated projects, task-only projects, and for projects where assignments do not accurately reflect resource distribution.
  • Assign Work to Entire Teams of Resources. Team resources allow work to be assigned to an entire team rather than an individual resource. Any member of the team can accept the assignment and report time against it.
  • Identify Factors Affecting Task Schedule. Tasks drivers show which factors are affecting the start date of a task. Examples of possible drivers are predecessors, constraints, and calendar exceptions. Simply click these drivers to link to relevant information.
  • Track Project-related Documents and Information by Using Project Workspace Sites. Integration of Project Server and Windows SharePoint Services 3.0 enables teams to centrally manage and track project-related documents and information.
  • Report on Tasks from the Outlook Calendar or Tasks Folder. Team members can view and report progress on tasks right from their Outlook Tasks folder or their Outlook Calendar.
  • Track Administrative and Non-project Tasks Using Timesheets. Timesheets provide the basis for this information in Project, but they also extend well beyond the basics to serve as input for financial systems and analyzing progress. Users can report how they spend their time on project and non-project activities by entering their hours against project tasks, summary tasks, or non-project administrative tasks.
  • Track Task Status Separate from Actual Work Hours. When tracking task status, team members can report effort on their task assignments separately from their actual work hours.

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Managed Services Packages
Enterprise Level Package:
 IT Support 24hrs a day including holidays on any type of Network Down Emergency
 IT Support from 8am to 8pm for Standard Network Services
 Unlimited Remote Network Services Support
 Unlimited Hardware Services Support
 Guaranteed 1-2hr On-Site Response time
 Dedicated Assigned Network Account Representative
Gold Level Packages:
 Support Monday-Friday for 9am to 5pm on any type of Network Down Emergency
 Guaranteed 1-3hr On-Site Response time.hr
 Unlimited Remote Network Services Support
 Unlimited Hardware Services Support
 Dedicated Assigned Network Account Representative
Silver Level Packages:
 Support Monday-Friday for 9am to 5pm on any type of Network Down Emergency
 Guaranteed 1-3hr On-Site Response time
 Unlimited Remote Network Services Support
 Unlimited Hardware Services Support

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